======  Biomed shift takeover phone conference  ======

**Date**: July 21th 2014, by mail

**Attendees:**

  * Franck Michel (CNRS I3S)
  * Jerome Pansanel (CNRS IPHC)

**Next conference**: August 4th 2014, 10h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

The Nagios server is being upgraded to a new version. See:
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106416
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=101771

A new Nagios instance will be installed for hosting the BioVel test.

7 tickets have been solved and validated.

A problem with the VOMS server has been solved

Two tickets related to VAPOR are managed by Franck:
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105943
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106369

====  SEs  ====

A problem with se.reef.man.poznan.pl has been solved.

Most of SE alarms should be ignored (see commnets).