======  Biomed shift takeover phone conference  ======

**Date**: February 17rd 2014, 10h00

**Attendees:**
  * Abel Arion (UPV)
  * Franck Michel (CNRS I3S)
  * Jerome Pansanel (CNRS IPHC)
  * José Salavert Torres (UPV)

**Next conference**: February 24th 2014, 10h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

Only a few tickets have been open.

=====  SEs  =====

Nothing to report.

=====  CEs  =====

Nothing to report.

=====  WMS  =====

Nothing to report.