======  Biomed shift takeover phone conference  ======

**Date**: April 7th 2014, by mail

**Attendees:**
  * Abel Arion (UPV)
  * Franck Michel (CNRS I3S)
  * Jerome Pansanel (CNRS IPHC)
  * José Salavert Torres (UPV)

**Next conference**: April 14th 2014, 9h30.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

The UPV team encounter several errors with the Nagios box. Consequently, it was difficult for them to monitor the VO resources.


====  CEs  ====

  * https://ggus.eu/?mode=ticket_info&ticket_id=102548: CE ce-01.roma3.infn.it -> Ticket verified
  * https://ggus.eu/?mode=ticket_info&ticket_id=102720: CE cr1.edgi-grid.eu -> Ticket submitted due to CE publishing invalid data
  * https://ggus.eu/?mode=ticket_info&ticket_id=102721: CE cr2.edgi-grid.eu -> Ticket submitted due to CE publishing invalid data
  * https://ggus.eu/?mode=ticket_info&ticket_id=102724: CE ce.ulakbim.gov.tr -> Ticket submitted due to CE publishing invalid data
  * https://ggus.eu/?mode=ticket_info&ticket_id=102726: CE lcgce1.shef.ac.uk -> Ticket submitted due to CE publishing invalid data
  * https://ggus.eu/?mode=ticket_info&ticket_id=102727: CE lcgce2.shef.ac.uk -> Ticket submitted due to CE publishing invalid data

====  SEs  ====

  * https://ggus.eu/?mode=ticket_info&ticket_id=101433: SE se.hpgcc.finki.ukim.mk -> Ticket status change to Solved
  * https://ggus.eu/?mode=ticket_info&ticket_id=101436: SE storm-se-01.ba.infn.it -> Added remainder to the ticket

====  WMS  ====

Nothing to report.