======  Biomed shift takeover phone conference  ======

**Date**: May 5th 2014, by phone

**Attendees:**

  * Arad Alper (IsraGrid)
  * Tristan Glatard (CNRS Creatis)
  * Jerome Pansanel (CNRS IPHC)

**Next conference**: May 12th 2014, 15h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

10 tickets have been open, 9 of them are solved and 5 verified.

====  CEs  ====
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105055: the site is in a decommission procedure. A comment should be added on the Nagios interface and the ticket verified.

====  SEs  ====

  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=104955: no reply.
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105022: problem with network, postponed.
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105084: the site does not support Biomed. Verify the ticket and add a comment about this site on the Nagios interface.
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105088: can be verified.

====  WMS  ====

Nothing to report.