======  Biomed shift takeover phone conference  ======

**Date**: Oct. 20th 2014

**Attendees:**
  * Arad Alper (IsraGrid)
  * Bui The Quang (IFI)
  * Abel Carrion (UPV) was unable to attend, but contacted Arad by email.

**Next conference**: Oct. 27th 2014, 10h00.

=====  General information  =====

**CVMFS:** A section was added in the 'best practices' for [[Biomed-Shifts:Practices#CVMFS_support|CVMFS]]

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

===== Takeover report =====

  * One new ticket was opened: #109390, about a CE not working. 

  * One ticket was solved: #109200

  * Ticket #108940: was in downtime. Check again this week.