Biomed shift takeover phone conference

Date: March 10th 2014, by mail

Attendees:

• Arad Alper (IsraGrid)
• Patrick Guterl (CNRS IPHC)
• Jerome Pansanel (CNRS IPHC)

Next conference: March 17th 2014, 10h00.

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

Patrick could not start the shift on Monday, due to an issue with the VOMS server. 4 tickets have been closed. Only few tickets remain open.

Nothing to report.

Nothing to report.

Nothing to report.