Biomed shift takeover phone conference

Date: April 7th 2014, by mail

Attendees:

Next conference: April 14th 2014, 9h30.

General information

Remind about best practices:

Start by following up on open tickets and verifying solved tickets, before submitting new ones.
Before submitting a ticket verify that:
- Another ticket does not already exist for the same problem
- The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
- The alarm can be reproduced manually
For CEs: ignore the alarms in the cases described here.

The UPV team encounter several errors with the Nagios box. Consequently, it was difficult for them to monitor the VO resources.

https://ggus.eu/?mode=ticket_info&ticket_id=102548: CE ce-01.roma3.infn.it → Ticket verified
https://ggus.eu/?mode=ticket_info&ticket_id=102720: CE cr1.edgi-grid.eu → Ticket submitted due to CE publishing invalid data
https://ggus.eu/?mode=ticket_info&ticket_id=102721: CE cr2.edgi-grid.eu → Ticket submitted due to CE publishing invalid data
https://ggus.eu/?mode=ticket_info&ticket_id=102724: CE ce.ulakbim.gov.tr → Ticket submitted due to CE publishing invalid data
https://ggus.eu/?mode=ticket_info&ticket_id=102726: CE lcgce1.shef.ac.uk → Ticket submitted due to CE publishing invalid data
https://ggus.eu/?mode=ticket_info&ticket_id=102727: CE lcgce2.shef.ac.uk → Ticket submitted due to CE publishing invalid data

https://ggus.eu/?mode=ticket_info&ticket_id=101433: SE se.hpgcc.finki.ukim.mk → Ticket status change to Solved
https://ggus.eu/?mode=ticket_info&ticket_id=101436: SE storm-se-01.ba.infn.it → Added remainder to the ticket

Nothing to report.