Biomed shift takeover phone conference

Date: Oct. 10th 2014

Attendees:

• Arad Alper (IsraGrid)
• Bui The Quang (IFI)
• Akos Szlavecz (BME-IIT)

Next conference: Oct. 20th 2014, 10h00.

• A solution to Quang's connections problems was found, and he can do the shift.

CVMFS: A section was added in the 'best practices' for CVMFS

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

• Akos didn't know exactly what to answer to the CVMFS tickets. We should decide a policy.
• Ticket #108940: Akos didn't send reminder because the server did not appear in the BDII. It is in the BDII now so a reminder should be sent.
• Ticket #108933: the site claims to have solved the problem. Akos wasn't sure how to check it.
• Six new tickets were opened this week. Regular stuff. All but one are already solved.