Biomed shift takeover phone conference

Date: January 13th 2014, 07h22 by mail

Attendees:

  • Patrick Guterl (CNRS I3S)
  • Jerome Pansanel (CNRS IPHC)
  • Doan Trung Tung (IFI)

Next conference: January 20th 2014, 10h00.

General information

Remind about best practices:

  • Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  • Before submitting a ticket verify that:
    • Another ticket does not already exist for the same problem
    • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
    • The alarm can be reproduced manually
  • For CEs: ignore the alarms in the cases described here.

Takeover report

VAPOR

Using VAPOR, I submit some ticket related to CEs publish invalid data:

SEs

Nothing to report

CEs

All the tickets submitted by Franck the previous week still need to be monitored (nothing has been solved).

WMS

Nothing to report