biomed-shifts:mom-shift-2014-01-13 [Biomed Support]

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======  Biomed shift takeover phone conference  ======

**Date**: January 13th 2014, 07h22 by mail

**Attendees:**
  * Patrick Guterl (CNRS I3S)
  * Jerome Pansanel (CNRS IPHC)
  * Doan Trung Tung (IFI)

**Next conference**: January 20th 2014, 10h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

The following tickets have been verified:
  * https://ggus.eu/ws/ticket_info.php?ticket=98862
  * https://ggus.eu/ws/ticket_info.php?ticket=100012
  * https://ggus.eu/ws/ticket_info.php?ticket=100104

======  VAPOR  ======

Using VAPOR, I submit some ticket related to CEs publish invalid data:
  * https://ggus.eu/ws/ticket_info.php?ticket=100103 - status is assigning but it seems ok now
  * https://ggus.eu/ws/ticket_info.php?ticket=100214 - invalid data but also has problem with copying file to SE but I don't have time to check, so to be checked
  * https://ggus.eu/ws/ticket_info.php?ticket=100215 - invalid data
  * https://ggus.eu/ws/ticket_info.php?ticket=100216 - invalid data and also a problem with submitting job but the host status is draining (is this the reason?).
  * https://ggus.eu/ws/ticket_info.php?ticket=100217 - invalid data
  * https://ggus.eu/ws/ticket_info.php?ticket=100218 - invalid data
  * https://ggus.eu/ws/ticket_info.php?ticket=100219 - invalid data


======  SEs  ======
Nothing to report

======  CEs  ======
  * https://ggus.eu/ws/ticket_info.php?ticket=100148 - job canceled

All the tickets submitted by Franck the [[Biomed-Shifts:mom-shift-2014-01-06|previous week]] still need to be monitored (nothing has been solved).

======  WMS  ======
Nothing to report