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biomed-shifts:mom-shift-2014-01-17 [2016/02/05 09:45] (current) fmichel created |
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| + | ====== Biomed shift takeover phone conference ====== | ||
| + | |||
| + | **Date**: January 17th 2014, 16h14 by mail | ||
| + | |||
| + | **Attendees:** | ||
| + | * Arad Alper (IsraGrid) | ||
| + | * Patrick Guterl (CNRS IPHC) | ||
| + | * Jerome Pansanel (CNRS IPHC) | ||
| + | |||
| + | **Next conference**: January 27th 2014, 14h00. | ||
| + | |||
| + | ===== General information ===== | ||
| + | |||
| + | **Remind about best practices**: | ||
| + | * Start by following up on open tickets and verifying solved tickets, before submitting new ones. | ||
| + | * Before submitting a ticket verify that: | ||
| + | * Another ticket does not already exist for the same problem | ||
| + | * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so | ||
| + | * The alarm can be reproduced manually | ||
| + | * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]]. | ||
| + | |||
| + | ===== Takeover report ===== | ||
| + | |||
| + | ===== SEs ===== | ||
| + | |||
| + | Nothing to report. | ||
| + | |||
| + | ===== CEs ===== | ||
| + | |||
| + | A ticket has been open for a disabled queue since 47 days | ||
| + | https://ggus.eu/ws/ticket_info.php?ticket=100360 | ||
| + | |||
| + | The ceprod05-08grid.hep.ph.ic.ac.uk CE is working manually, but Nagios | ||
| + | shows an error. We should investigate if Nagios has a problem. | ||
| + | |||
| + | The certificate problem for ce.fesb.egi.cro-ngi.hr should be checked. | ||
| + | |||
| + | |||
| + | ===== WMS ===== | ||
| + | |||
| + | Nothing to report. | ||