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= Biomed shift takeover phone conference =
'Date': February 17rd 2014, 10h00
'Attendees:'
* Abel Arion (UPV)
* Franck Michel (CNRS I3S)
* Jerome Pansanel (CNRS IPHC)
* José Salavert Torres (UPV)
'Next conference': February 24th 2014, 10h00.
General information
'Remind about best practices':
* Start by following up on open tickets and verifying solved tickets, before submitting new ones.
* Before submitting a ticket verify that:
Another ticket does not already exist for the same problem
The resource is not in downtime and is in production status ⇒ you can use the brand new [https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed VAPOR portal] to do so
** The alarm can be reproduced manually
* For CEs: ignore the alarms in the cases described [Biomed-Shifts:Practices#Ignored_alarms here].
Takeover report
Only a few tickets have been open.
SEs
Nothing to report.
CEs
Nothing to report.
WMS
Nothing to report.