Biomed shift takeover phone conference

Date: April 7th 2014, by mail

Attendees:

• Abel Arion (UPV)
• Franck Michel (CNRS I3S)
• Jerome Pansanel (CNRS IPHC)
• José Salavert Torres (UPV)

Next conference: April 14th 2014, 9h30.

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

The UPV team encounter several errors with the Nagios box. Consequently, it was difficult for them to monitor the VO resources.

• https://ggus.eu/?mode=ticket_info&ticket_id=102548: CE ce-01.roma3.infn.it → Ticket verified
• https://ggus.eu/?mode=ticket_info&ticket_id=102720: CE cr1.edgi-grid.eu → Ticket submitted due to CE publishing invalid data
• https://ggus.eu/?mode=ticket_info&ticket_id=102721: CE cr2.edgi-grid.eu → Ticket submitted due to CE publishing invalid data
• https://ggus.eu/?mode=ticket_info&ticket_id=102724: CE ce.ulakbim.gov.tr → Ticket submitted due to CE publishing invalid data
• https://ggus.eu/?mode=ticket_info&ticket_id=102726: CE lcgce1.shef.ac.uk → Ticket submitted due to CE publishing invalid data
• https://ggus.eu/?mode=ticket_info&ticket_id=102727: CE lcgce2.shef.ac.uk → Ticket submitted due to CE publishing invalid data

• https://ggus.eu/?mode=ticket_info&ticket_id=101433: SE se.hpgcc.finki.ukim.mk → Ticket status change to Solved
• https://ggus.eu/?mode=ticket_info&ticket_id=101436: SE storm-se-01.ba.infn.it → Added remainder to the ticket

Nothing to report.