biomed-shifts:mom-shift-2014-04-28 [Biomed Support]

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======  Biomed shift takeover phone conference  ======

**Date**: April 28th 2014, by mail

**Attendees:**

  * Arad Alper (IsraGrid)
  * Patrick Guterl (CNRS IPHC)
  * Jerome Pansanel (CNRS IPHC)

**Next conference**: May 5th 2014, 10h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

Patrick has started the decommissioning procedure for the following ticket:

https://ggus.eu/?mode=ticket_info&ticket_id=102490

====  CEs  ====

Patrick has noticed several problems with the Nagios Box. For example, many errors are raised for CEs, but are not confirmed by doing the test manually.

====  SEs  ====

Nothing to report.

====  WMS  ====

Nothing to report.