Biomed shift takeover phone conference

Date: May 5th 2014, by phone

Attendees:

  • Arad Alper (IsraGrid)
  • Tristan Glatard (CNRS Creatis)
  • Jerome Pansanel (CNRS IPHC)

Next conference: May 12th 2014, 15h00.

General information

Remind about best practices:

  • Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  • Before submitting a ticket verify that:
    • Another ticket does not already exist for the same problem
    • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
    • The alarm can be reproduced manually
  • For CEs: ignore the alarms in the cases described here.

Takeover report

10 tickets have been open, 9 of them are solved and 5 verified.

CEs

SEs

WMS

Nothing to report.