biomed-shifts:mom-shift-2014-05-12 [Biomed Support]

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======  Biomed shift takeover phone conference  ======

**Date**: May 12th 2014, by e-mail

**Attendees:**

  * Abel Arion (UPV)
  * Tristan Glatard (CNRS Creatis)
  * Jerome Pansanel (CNRS IPHC)
  * José Salavert Torres (UPV)

**Next conference**: May 26th 2014, 10h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

Several tickets have been verified.
Comments have been added to the Nagios interface for several SEs with open tickets:
  * https://ggus.eu/ws/ticket_info.php?ticket=105022
  * https://ggus.eu/ws/ticket_info.php?ticket=105055
  * https://ggus.eu/ws/ticket_info.php?ticket=105084


Several sites are saturated by Biomed jobs. It is probably an effect of DIRAC and Romain's jobs.

Tristan could not manage the decommissioning of torik1.ulakbim.gov.tr.

====  CEs  ====

Nothing to report.

====  SEs  ====

Few tickets have been open on faulty SEs.

====  WMS  ====

Nothing to report.