Biomed shift takeover phone conference

Date: June 9th 2014, by phone

Attendees:

  • Patrick Guterl (CNRS IPHC)
  • Franck Michel (CNRS I3S)

Next conference: June 16th 2014, 10h00.

General information

Remind about best practices:

  • Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  • Before submitting a ticket verify that:
    • Another ticket does not already exist for the same problem
    • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
    • The alarm can be reproduced manually
  • For CEs: ignore the alarms in the cases described here.

Takeover report

Solved several old tickets and updates several VO support tickets.

Tackled several long-lasting alarms on Nagios ⇒ several on going tickets (eg. 105771).

Started to check dark data management in VAPOR and submit tickets for SEs that do not support gsiftp as expected:

Important notices: