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biomed-shifts:mom-shift-2014-07-14 [2016/02/05 09:35] (current) fmichel created |
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+ | ====== Biomed shift takeover phone conference ====== | ||
+ | |||
+ | **Date**: July th 2014, by mail | ||
+ | |||
+ | **Attendees:** | ||
+ | |||
+ | * Abel Arion (UPV) | ||
+ | * Franck Michel (CNRS I3S) | ||
+ | * Jerome Pansanel (CNRS IPHC) | ||
+ | * José Salavert Torres (UPV) | ||
+ | |||
+ | **Next conference**: July 21th 2014, 10h00. | ||
+ | |||
+ | ===== General information ===== | ||
+ | |||
+ | **Remind about best practices**: | ||
+ | * Start by following up on open tickets and verifying solved tickets, before submitting new ones. | ||
+ | * Before submitting a ticket verify that: | ||
+ | * Another ticket does not already exist for the same problem | ||
+ | * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so | ||
+ | * The alarm can be reproduced manually | ||
+ | * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]]. | ||
+ | |||
+ | ===== Takeover report ===== | ||
+ | |||
+ | These sites do not appear in the GGUS notify site list but appear in the nagios alarms page: | ||
+ | * node02-03.usm.renam.md MD-03-USM | ||
+ | * grid130.sinp.msu.ru ru-Moscow-SINP-LCG2 | ||
+ | |||
+ | ===== CEs ===== | ||
+ | Several tickets have been open: | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106726 | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106725 | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106756 - CE cream-ce01.marie.hellasgrid.gr | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106757 - CE hepgrid[[6,10,97]].ph.liv.ac.uk (closed) | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106726 - CE ce0[[1,4,5,6,7,8]]-lcg.cr.cnaf.infn.it (closed and redirected to https://ggus.eu/index.php?mode=ticket_info&ticket_id=106652) | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106759 - CE cream02.grid.cyf-kr.edu.pl | ||
+ | |||
+ | |||
+ | ===== SEs ===== | ||
+ | |||
+ | Several tickets have been open: | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106724 | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106723 | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106722 | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106721 | ||
+ | |||
+ | Full SE mainly due to user '/O=GRID-FR/C=FR/O=CNRS/OU=CREATIS/CN=Robot: vip.creatis.insa-lyon.fr - Tristan Glatard': | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106716 | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106727 | ||