Biomed shift takeover phone conference

Date: July 21th 2014, by mail

Attendees:

  • Franck Michel (CNRS I3S)
  • Jerome Pansanel (CNRS IPHC)

Next conference: August 4th 2014, 10h00.

General information

Remind about best practices:

  • Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  • Before submitting a ticket verify that:
    • Another ticket does not already exist for the same problem
    • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
    • The alarm can be reproduced manually
  • For CEs: ignore the alarms in the cases described here.

Takeover report

The Nagios server is being upgraded to a new version. See:

A new Nagios instance will be installed for hosting the BioVel test.

7 tickets have been solved and validated.

A problem with the VOMS server has been solved

Two tickets related to VAPOR are managed by Franck:

SEs

A problem with se.reef.man.poznan.pl has been solved.

Most of SE alarms should be ignored (see commnets).