Biomed shift takeover phone conference

Date: Oct. 10th 2014

Attendees:

  • Arad Alper (IsraGrid)
  • Bui The Quang (IFI)
  • Akos Szlavecz (BME-IIT)

Next conference: Oct. 20th 2014, 10h00.

General information

  • A solution to Quang's connections problems was found, and he can do the shift.

CVMFS: A section was added in the 'best practices' for CVMFS

Remind about best practices:

  • Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  • Before submitting a ticket verify that:
    • Another ticket does not already exist for the same problem
    • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
    • The alarm can be reproduced manually
  • For CEs: ignore the alarms in the cases described here.

Takeover report

  • Akos didn't know exactly what to answer to the CVMFS tickets. We should decide a policy.
  • Ticket #108940: Akos didn't send reminder because the server did not appear in the BDII. It is in the BDII now so a reminder should be sent.
  • Ticket #108933: the site claims to have solved the problem. Akos wasn't sure how to check it.
  • Six new tickets were opened this week. Regular stuff. All but one are already solved.