biomed-shifts:mom-shift-2014-10-10 [Biomed Support]

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======  Biomed shift takeover phone conference  ======

**Date**: Oct. 10th 2014

**Attendees:**
  * Arad Alper (IsraGrid)
  * Bui The Quang (IFI)
  * Akos Szlavecz (BME-IIT)

**Next conference**: Oct. 20th 2014, 10h00.

=====  General information  =====

  * A solution to Quang's connections problems was found, and he can do the shift.

**CVMFS:** A section was added in the 'best practices' for [[Biomed-Shifts:Practices#CVMFS_support|CVMFS]]

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

===== Takeover report =====

  * Akos didn't know exactly what to answer to the CVMFS tickets. We should decide a policy.
  * Ticket #108940: Akos didn't send reminder because the server did not appear in the BDII. It is in the BDII now so a reminder should be sent.
  * Ticket #108933: the site claims to have solved the problem. Akos wasn't sure how to check it.
  * Six new tickets were opened this week. Regular stuff. All but one are already solved.