Biomed shift takeover phone conference

Date: Oct. 27th 2014

Attendees:

  • Arad Alper (IsraGrid)
  • Abel Carrion (UPV)
  • Tristan Glatard (CREATIS)

Next conference: Nov. 3rd 2014, 16h00.

General information

CVMFS: A section was added in the 'best practices' for CVMFS

Remind about best practices:

  • Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  • Before submitting a ticket verify that:
    • Another ticket does not already exist for the same problem
    • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
    • The alarm can be reproduced manually
  • For CEs: ignore the alarms in the cases described here.

Takeover report

  • Two tickets were solved: 109390 & 108940
  • One ticket created: 109593, about SE not working
  • VAPOR did not work temporarily on Thursday, but the problem was solved once we reported in