Biomed shift takeover phone conference
Date: Oct. 27th 2014
- Arad Alper (IsraGrid)
- Abel Carrion (UPV)
- Tristan Glatard (CREATIS)
Next conference: Nov. 3rd 2014, 16h00.
CVMFS: A section was added in the 'best practices' for CVMFS
Remind about best practices:
- Start by following up on open tickets and verifying solved tickets, before submitting new ones.
- Before submitting a ticket verify that:
- Another ticket does not already exist for the same problem
- The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
- The alarm can be reproduced manually
- For CEs: ignore the alarms in the cases described here.
- Two tickets were solved: 109390 & 108940
- One ticket created: 109593, about SE not working
- VAPOR did not work temporarily on Thursday, but the problem was solved once we reported in