Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ====== Biomed shift takeover phone conference ====== **Date**: Nov. 17th 2014 **Attendees:** * Arad Alper (IsraGrid) * Franck Michel (I3S) **Next conference**: Nov. 24th 2014, 10h00. ===== General information ===== **CVMFS:** A section was added in the 'best practices' for [[Biomed-Shifts:Practices#CVMFS_support|CVMFS]] **Remind about best practices**: * Start by following up on open tickets and verifying solved tickets, before submitting new ones. * Before submitting a ticket verify that: * Another ticket does not already exist for the same problem * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so * The alarm can be reproduced manually * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]]. ===== Takeover report ===== * Three tickets opened, all about SE not working: New tickets: #110012, #110014, #110072. #110014 is already solved and verified. biomed-shifts/mom-shift-2014-11-17.txt Last modified: 2016/02/05 09:32by fmichel