Biomed shift takeover phone conference
Date: Nov. 17th 2014
Attendees:
- Arad Alper (IsraGrid)
- Franck Michel (I3S)
Next conference: Nov. 24th 2014, 10h00.
General information
CVMFS: A section was added in the 'best practices' for CVMFS
Remind about best practices:
- Start by following up on open tickets and verifying solved tickets, before submitting new ones.
- Before submitting a ticket verify that:
- Another ticket does not already exist for the same problem
- The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
- The alarm can be reproduced manually
- For CEs: ignore the alarms in the cases described here.
Takeover report
- Three tickets opened, all about SE not working: New tickets: #110012, #110014, #110072. #110014 is already solved and verified.