start [Biomed Support]

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Welcome to the Biomed support team wiki pages. These pages are dedicated to the Biomed technical support team. They provide organisational information as to duty shifts, and technical information about common support tasks as well as best practices.

Aug. 2017: A biomed ARGO Mon instance replaces the biomed Nagios box that is no longer be supported. This new instance is available here : https://argo-mon-biomed.cro-ngi.hr/nagios

For the record, the page on Nagios configuration is still available here.

Former news.

See this wiki page.

Mailing list: biomed-technical-support [no spam-AT] googlegroups [no spam-DOT] com

The participants are listed in the order of the shifts:

CNRS-I3S, FR (Franck Michel)
CNRS-Creatis, FR (Sorina Pop, backup: Tristan Glatard)
CNRS-IPHC, FR (Patrick Guterl)
BME-IIT, HU (Ákos Szlavecz, backup: Gábor Hesz)

Backup (teams no longer heavy users, but wishing to remain as backup):

CNRS-LPC, FR (Paul de Vlieger)
CNRS-ISC-PIF, FR (Romain Reuillon)
INFN-BA, Libi, Bari, IT (Giacinto Donvito)

Past (teams that contributed in the past, but had to leave us)

IsraGrid (Arad Alper)
UPV, ES (Abel Antonio Carrión)
IFI - Institut de la Francophonie pour l'Informatique, VN (Bui The Quang)

Start date	End date	Team on duty
06-11-2017	10-11-2017	CREATIS
13-11-2017	17-11-2017	BME-IIT
20-11-2017	24-11-2017	I3S
27-11-2017	01-12-2017	IPHC
04-12-2017	15-12-2017	CREATIS
18-12-2017	29-12-2017	BME-IIT
01-01-2018	12-01-2018	I3S
15-01-2018	26-01-2018	IPHC
29-01-2018	09-02-2018	CREATIS
12-02-2018	23-02-2018	BME-IIT
26-02-2018	09-03-2018	I3S
12-03-2018	23-03-2018	IPHC
26-03-2018	06-04-2018	CREATIS
09-04-2018	20-04-2018	BME-IIT
23-04-2018	04-05-2018	I3S
07-05-2018	18-05-2018	IPHC
21-05-2018	01-06-2018	CREATIS
04-06-2018	15-06-2018	BME-IIT
18-06-2018	29-06-2018	I3S
02-07-2018	13-07-2018	IPHC
16-07-2018	27-07-2018	CREATIS
30-07-2018	10-08-2018	BME-IIT
13-08-2018	24-08-2018	I3S
27-08-2018	07-09-2018	IPHC
10-09-2018	21-09-2018	CREATIS
24-09-2018	05-10-2018	BME-IIT
08-10-2018	19-10-2018	I3S
22-10-2018	02-11-2018	IPHC

CNRS-I3S, CNRS-IPHC, CNRS-Creatis, BME-IIT, UPV

See the past schedule.

Minutes of the shift take-over conferences.

When a SE is to planned for decommissioning, launch the specific SE decommissioning procedure. </well>

The following monitoring tools are currently under development / being tested. They could be used to give information on the VO status but they can't be assumed 100% reliable now. In any case problems should be reproduced manually before a GGUS ticket is submitted.

biomed VO ARGO Mon

VO Support Tools: collection of CLI tools, some of them are integrated into VAPOR.

The VAPOR provides several operations features related to the monitoring of computing and storage resources (status of biomed Resources, unavailable and faulty resources, etc.). It is complementary of Nagios.

This list is consolidated from 2 sources:

the GOCDB provides status downtime, not in production and not monitored, as well as site uncertified,
the BDII provides status draining, closed, unknown….

VO Admin Dashboard: this portal provides an integrated view over several other portals based on the selected VO. Integrated portals: Ops Portal, CIC, GGUS, GStat, GOCDB, VOMS Admin, Apps DB, RT. Still under development, later on Nagios should be included into that view.

Top BDII:
Make sure the lcg-infosites tool that is used to query the BDII has version > 2.6.9, that comes with gLite 3.2.
Use command: rpm -qa | grep infosites

For Biomed it is advised to refer to the top BDII in IN2P3
export LCG_GFAL_INFOSYS=cclcgtopbdii02.in2p3.fr:2170
The script below may help you detect inconsistencies between top BDIIs:

#!/bin/bash
# This script compares the list of BIOMED SEs returned by 2 top BDIIs: CERN and IN2P3
lcg-infosites --vo biomed --is cclcgtopbdii02.in2p3.fr se | cut -f2 | sort > /tmp/list_se_bdi_in2p3
lcg-infosites --vo biomed --is lcg-bdii.cern.ch se | cut -f2 | sort > /tmp/list_se_bdi_cern
diff /tmp/list_se_bdi_in2p3 /tmp/list_se_bdi_cern</tt>

Team coordination usual tasks: this page describes the coordination of the support team and the VO management tasks.