======  Biomed shift takeover phone conference  ======

**Date**: January 6th 2014, 10h40 by mail

**Attendees:**
  * Franck Michel (CNRS I3S)
  * Jerome Pansanel (CNRS IPHC)
  * Doan Trung Tung (IFI)

**Next conference**: January 13th 2014, 09h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

  * No more problem with the VOMS that has a hectic behavior until Dec. 27th. Seems to be fixed now (tickets 99651 and 99680 closed). To be monitored however.
  * I closed a few old tickets that were solved, and I submitted 2 tickets for SEs that were fixed quickly (100009 and 100010).
  * 2 tickets on hold (94746 and 94778), no changes there.
  * I submitted a few new tickets about failing SEs and CEs, + 4 tickets about CEs publishing wrong data (444444 issue).
  * ticket 99878 : an alarm for a CE although it is no longer supposed to support the VO. In fact this is a problem of data publication in the BDII. I copied the LDAP requests in the ticket, please follow up on this too.

=====  SEs  =====

  * SE se01.dur.scotgrid.ac.uk is still in production although it was to be decommissioned by Dec. 31st (97766). To be followed. Would probably be good to add a comment in the ticket to ask the site about the status.
  * ticket 94778 repurposed: now only a problem of data publication but the SE works.

=====  CEs  =====

Nothing to report.

=====  WMS  =====

Nothing to report.