======  Biomed shift takeover phone conference  ======

**Date**: January 17th 2014, 16h14 by mail

**Attendees:**
  * Arad Alper (IsraGrid)
  * Patrick Guterl (CNRS IPHC)
  * Jerome Pansanel (CNRS IPHC)

**Next conference**: January 27th 2014, 14h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

=====  SEs  =====

Nothing to report.

=====  CEs  =====

A ticket has been open for a disabled queue since 47 days
https://ggus.eu/ws/ticket_info.php?ticket=100360

The ceprod05-08grid.hep.ph.ic.ac.uk CE is working manually, but Nagios
shows an error. We should investigate if Nagios has a problem.

The certificate problem for ce.fesb.egi.cro-ngi.hr should be checked.


=====  WMS  =====

Nothing to report.