======  Biomed shift takeover phone conference  ======

**Date**: January 27th 2014, 14h00

**Attendees:**
  * Arad Alper (IsraGrid)
  * Sorina Camarasu (CNRS Creatis)
  * Jerome Pansanel (CNRS IPHC)

**Next conference**: February 3rd 2014, 09h30.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

8 tickets have been open and 3 of them remain open:
  * https://ggus.eu/ws/ticket_info.php?ticket=100387
  * https://ggus.eu/ws/ticket_info.php?ticket=100388
  * https://ggus.eu/ws/ticket_info.php?ticket=100389
  * https://ggus.eu/ws/ticket_info.php?ticket=100417

18 tickets have been solved.

=====  SEs  =====

Nothing to report.

=====  CEs  =====

Nothing to report.

=====  WMS  =====

Nothing to report.