======  Biomed shift takeover phone conference  ======

**Date**: February 3rd 2014, 13h30

**Attendees:**
  * Abel Arion (UPV)
  * Sorina Camarasu (CNRS Creatis)
  * Jerome Pansanel (CNRS IPHC)
  * José Salavert Torres (UPV)

**Next conference**: February 17th 2014, 10h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

VAPOR is very helpful in complement with the Nagios.

The week was calm. Only an error with the VOMS server.

Jobs sent by R. Reuillon overload the CE (use of the OpenMOLE soft):
  * https://ggus.eu/ws/ticket_info.php?ticket=100877

Several tickets have been solved.

=====  SEs  =====

Nothing to report.

=====  CEs  =====

Nothing to report.

=====  WMS  =====

Nothing to report.