======  Biomed shift takeover phone conference  ======

**Date**: March 3rd 2014, by mail

**Attendees:**
  * Doan Trung Tung (IFI)
  * Patrick Guterl (CNRS IPHC)
  * Jerome Pansanel (CNRS IPHC)


**Next conference**: March 10th 2014, 10h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

Due to a problem with Internet in Vietnam (8 days from 25/2-3/3
http://sokhcn.vinhphuc.gov.vn/noidung/tintuc/cntt-truyen-thong/Lists/MangMayTinh/View_Detail.aspx?ItemID=281)
Tung could not do much during his shift.

A proxy error is also raised:
myproxy.grif.fr: MyProxy CRITICAL - Certificate will expire in 1.96 hours

====  CEs  ====

  * CE Alarms related to svr018.gla.scotgrid.ac.uk are ignored because no space left on device of  svr018.gla.scotgrid.ac.uk

  * For the lpsc-cream-ce.in2p3.fr host, the following error is raised: "File was NOT copied to SE lpsc-se-dpm-server.in2p3.fr and registered in LFC lfc-biomed.in2p3.fr". Actually SE lpsc-se-dpm-server.in2p3.fr is OK, so CE lpsc-cream-ce.in2p3.fr may have problem.

  * For the glite-cream.scai.fraunhofer.de host, the following error is reported: "File was NOT copied to SE glite-se.scai.fraunhofer.de and registered in LFC lfc-biomed.in2p3.fr.". Actually SE glite-se.scai.fraunhofer.de is OK, so CE may have problem.

  * marcream01.in2p3.fr.log & marcream02.in2p3.fr.log : total number of jobs in queue exceeds the queue limit: user => should be ignored

  * False alarm for fal-pygrid-44.lancs.ac.uk (job submission & DONE).

====  SEs  ====

Nothing to report.

====  WMS  ====

Nothing to report.