======  Biomed shift takeover phone conference  ======

**Date**: March 24th 2014, by mail

**Attendees:**
  * Abel Arion (UPV)
  * Jerome Pansanel (CNRS IPHC)
  * Sornia Pop (CNRS Creatis)
  * José Salavert Torres (UPV)

**Next conference**: March 31th 2014, 10h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

  * Started procedure for decommissioning of SE se.polgrid.pl (see ticket 
https://ggus.eu/index.php?mode=ticket_info&ticket_id=102490)
  * 2 tickets reassigned:
    * https://ggus.eu/index.php?mode=ticket_info&ticket_id=101305 to IN2P3-CC
    * https://ggus.eu/index.php?mode=ticket_info&ticket_id=101508 to TPM 
(but the ticket was assigned back to VO support...)
  * Followed-up on open tickets

====  CEs  ====

  * Few tickets have been opened on CE wrong data publishing (some are still open, some already closed and verified)

====  SEs  ====

Nothing to report.

====  WMS  ====

Nothing to report.