======  Biomed shift takeover phone conference  ======

**Date**: July th 2014, by mail

**Attendees:**

  * Abel Arion (UPV)
  * Franck Michel (CNRS I3S)
  * Jerome Pansanel (CNRS IPHC)
  * José Salavert Torres (UPV)

**Next conference**: July 21th 2014, 10h00.

=====  General information  =====

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

=====  Takeover report  =====

These sites do not appear in the GGUS notify site list but appear in the nagios alarms page:
  * node02-03.usm.renam.md     MD-03-USM
  * grid130.sinp.msu.ru        ru-Moscow-SINP-LCG2

=====  CEs  =====
Several tickets have been open:
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106726
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106725
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106756 - CE cream-ce01.marie.hellasgrid.gr
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106757 - CE hepgrid[[6,10,97]].ph.liv.ac.uk (closed)
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106726 - CE ce0[[1,4,5,6,7,8]]-lcg.cr.cnaf.infn.it (closed and redirected to https://ggus.eu/index.php?mode=ticket_info&ticket_id=106652)
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106759 - CE cream02.grid.cyf-kr.edu.pl


=====  SEs  =====

Several tickets have been open:
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106724
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106723
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106722
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106721

Full SE mainly due to user '/O=GRID-FR/C=FR/O=CNRS/OU=CREATIS/CN=Robot: vip.creatis.insa-lyon.fr - Tristan Glatard':
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106716
  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106727