======  Biomed shift takeover phone conference  ======

**Date**: Nov. 17th 2014

**Attendees:**

  * Arad Alper (IsraGrid)
  * Franck Michel (I3S)

**Next conference**: Nov. 24th 2014, 10h00.

=====  General information  =====

**CVMFS:** A section was added in the 'best practices' for [[Biomed-Shifts:Practices#CVMFS_support|CVMFS]]

**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

===== Takeover report =====

  * Three tickets opened, all about SE not working: New tickets: #110012, #110014, #110072. #110014 is already solved and verified.