======  Biomed shift takeover phone conference  ======

**Date**: Mar. 23rd 2015

**Attendees:**

  * Arad Alper (IsraGrid)
  * Franck Michel (I3S)

**Next conference**: Mar. 30th, 2015, 10h00.

=====  General information  =====

**Bug in CE:** The bug that for months caused this alarm... 

**- Transfer to CREAM failed due to exception: CREAM Register returned error "MethodName=[jobRegister] Timestamp=[Tue|09 Dec 2014 16:24:28] ErrorCode=[0] Description=[system|error] FaultCause=[real|1.000000000000000E+07 in string context]"
**

...seems to be solved. See ticket #110636. The alarm did not appear this week.

**Nagios:** The Nagios box is still providing incorrect data


**Remind about best practices**:
  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  * Before submitting a ticket verify that:
    * Another ticket does not already exist for the same problem
    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
    * The alarm can be reproduced manually
  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].

===== Takeover report =====

  * no new tickets opened.
  * there seems to be a problem caused by the fact that the nikhef site is now working with a Digicert certificate. There are many alarms on the site and Arad suspects it is due to this problem. It appears that updating the ca-policy-egi-core package solves the problem. Franck will check it and arrange a mail broadcast about it.