Biomed Support Team

Welcome to the Biomed support team wiki pages. These pages are dedicated to the Biomed technical support team. They provide organisational information as to duty shifts, and technical information about common support tasks as well as best practices.


  • Feb. 2016: former Wiki migrated to this instance under DokuWiki due to JamWiki being deprecated.

Daily Tasks and Best Practices

See this wiki page.


Mailing list: biomed-technical-support [no spam-AT] googlegroups [no spam-DOT] com

The participants are listed in the order of the shifts:

  • CNRS-I3S, FR (Franck Michel)
  • CNRS-Creatis, FR (Sorina Pop, backup: Tristan Glatard)
  • CNRS-IPHC, FR (Patrick Guterl)
  • BME-IIT, HU (Ákos Szlavecz, backup: Gábor Hesz)

Backup (teams no longer heavy users, but wishing to remain as backup):

  • CNRS-LPC, FR (Paul de Vlieger)
  • CNRS-ISC-PIF, FR (Romain Reuillon)
  • INFN-BA, Libi, Bari, IT (Giacinto Donvito)

Past (teams that contributed in the past, but had to leave us)

  • IsraGrid (Arad Alper)
  • UPV, ES (Abel Antonio Carrión)
  • IFI - Institut de la Francophonie pour l'Informatique, VN (Bui The Quang)


Start date End date Team on duty
24-04-2017 28-04-2017 CREATIS
01-05-2017 05-05-2017 BME-IIT
08-05-2017 12-05-2017 I3S
15-05-2017 19-05-2017 IPHC
22-05-2017 26-05-2017 CREATIS
29-05-2017 02-06-2017 BME-IIT
05-06-2017 09-06-2017 I3S
12-06-2017 16-06-2017 IPHC
19-06-2017 23-06-2017 CREATIS On duty
26-06-2017 30-06-2017 BME-IIT
03-07-2017 07-07-2017 I3S
10-07-2017 14-07-2017 IPHC
17-07-2017 21-07-2017 CREATIS
24-07-2017 28-07-2017 BME-IIT
31-08-2017 04-08-2017 I3S
07-08-2017 11-08-2017 IPHC
14-08-2017 18-08-2017 CREATIS
21-08-2017 25-08-2017 BME-IIT
28-08-2017 01-09-2017 I3S
04-09-2017 08-09-2017 IPHC
11-09-2017 15-09-2017 CREATIS
18-09-2017 22-09-2017 BME-IIT
25-09-2017 29-09-2017 I3S
02-10-2017 06-10-2017 IPHC
09-10-2017 13-10-2017 CREATIS
16-10-2017 20-10-2017 BME-IIT
23-10-2017 27-10-2017 I3S
30-10-2017 03-11-2017 IPHC
06-11-2017 10-11-2017 CREATIS
13-11-2017 17-11-2017 BME-IIT
20-11-2017 24-11-2017 I3S
27-11-2017 01-12-2017 IPHC
04-12-2017 08-12-2017 CREATIS
11-12-2017 15-12-2017 BME-IIT
18-12-2017 22-12-2017 I3S
25-12-2017 29-12-2017 IPHC


See the past schedule.

Minutes of the shift take-over conferences.

The VAPOR resource browser provides

  • the status of biomed Resources (tabs in computing, storage and other)
  • the list of unavailable and faulty resources (tabs faulty storage, faulty jobs).

This list is consolidated from 2 sources:

  • the GOCDB provides status downtime, not in production and not monitored, as well as site uncertified,
  • the BDII provides status draining, closed, unknown….

Decommissioned resources & decommissioning procedure

When a SE is to planned for decommissioning, launch the specific SE decommissioning procedure. </well>

Monitoring Tools

The following monitoring tools are currently under development / being tested. They could be used to give information on the VO status but they can't be assumed 100% reliable now. In any case problems should be reproduced manually before a GGUS ticket is submitted.

  • VO Support Tools: collection of CLI tools, some of them are integrated into VAPOR.
  • VAPOR provides several operations features related to the monitoring of computing and storage resources. It is complementary of Nagios.
  • VO Admin Dashboard: this portal provides an integrated view over several other portals based on the selected VO. Integrated portals: Ops Portal, CIC, GGUS, GStat, GOCDB, VOMS Admin, Apps DB, RT. Still under development, later on Nagios should be included into that view.

Make sure the lcg-infosites tool that is used to query the BDII has version > 2.6.9, that comes with gLite 3.2.
Use command: rpm -qa | grep infosites

For Biomed it is advised to refer to the top BDII in IN2P3
The script below may help you detect inconsistencies between top BDIIs:

# This script compares the list of BIOMED SEs returned by 2 top BDIIs: CERN and IN2P3
lcg-infosites --vo biomed --is se | cut -f2 | sort > /tmp/list_se_bdi_in2p3
lcg-infosites --vo biomed --is se | cut -f2 | sort > /tmp/list_se_bdi_cern
diff /tmp/list_se_bdi_in2p3 /tmp/list_se_bdi_cern</tt>

Team Coordination and VO Administration

This section is intended to guide VO administrators in the usual team coordination and administration tasks:

  • Team coordination usual tasks: this page describes the coordination of the support team and the VO management tasks.
  • Nagios box: this page briefly describes paths and configuration parameters on the biomed Nagios box, in addition to the procedure on how to renew the Nagios proxy certificate.