Biomed Support Team

Welcome to the Biomed support team wiki pages. These pages are dedicated to the Biomed technical support team. They provide organisational information as to duty shifts, and technical information about common support tasks as well as best practices.


Aug. 2017: A biomed ARGO Mon instance replaces the biomed Nagios box that is no longer be supported. This new instance is available here :

For the record, the page on Nagios configuration is still available here.

Former news.

Daily Tasks and Best Practices

See this wiki page.


Mailing list: biomed-technical-support [no spam-AT] googlegroups [no spam-DOT] com

The participants are listed in the order of the shifts:

  • CNRS-I3S, FR (Franck Michel)
  • CNRS-Creatis, FR (Sorina Pop, backup: Tristan Glatard)
  • CNRS-IPHC, FR (Patrick Guterl)
  • BME-IIT, HU (Ákos Szlavecz, backup: Gábor Hesz)

Backup (teams no longer heavy users, but wishing to remain as backup):

  • CNRS-LPC, FR (Paul de Vlieger)
  • CNRS-ISC-PIF, FR (Romain Reuillon)
  • INFN-BA, Libi, Bari, IT (Giacinto Donvito)

Past (teams that contributed in the past, but had to leave us)

  • IsraGrid (Arad Alper)
  • UPV, ES (Abel Antonio Carrión)
  • IFI - Institut de la Francophonie pour l'Informatique, VN (Bui The Quang)


Start date End date Team on duty
02-07-2018 13-07-2018 IPHC
16-07-2018 27-07-2018 CREATIS
30-07-2018 10-08-2018 BME-IIT
13-08-2018 24-08-2018 I3S
27-08-2018 07-09-2018 CREATIS
10-09-2018 21-09-2018 IPHC
24-09-2018 05-10-2018 BME-IIT
08-10-2018 19-10-2018 I3S
22-10-2018 02-11-2018 IPHC
05-11-2018 16-11-2018 CREATIS
19-11-2018 30-11-2018 BME-IIT
03-12-2018 14-12-2018 I3S
17-12-2018 28-12-2018 IPHC
31-12-2019 11-01-2019 CREATIS
14-01-2019 25-01-2019 BME-IIT
28-01-2019 08-02-2019 I3S
11-02-2019 22-02-2019 IPHC
25-02-2019 08-03-2019 CREATIS
11-03-2019 22-03-2019 BME-IIT
25-03-2019 05-04-2019 I3S
08-04-2019 19-04-2018 IPHC
22-04-2019 03-05-2019 CREATIS
06-05-2019 17-05-2019 BME-IIT
20-05-2019 31-05-2019 I3S
03-06-2019 14-06-2019 IPHC
17-06-2019 28-06-2019 CREATIS


See the past schedule.

Minutes of the shift take-over conferences.

Decommissioned resources & decommissioning procedure

When a SE is to planned for decommissioning, launch the specific SE decommissioning procedure. </well>

Monitoring Tools

The following monitoring tools are currently under development / being tested. They could be used to give information on the VO status but they can't be assumed 100% reliable now. In any case problems should be reproduced manually before a GGUS ticket is submitted.

VO Support Tools: collection of CLI tools, some of them are integrated into VAPOR.

The VAPOR provides several operations features related to the monitoring of computing and storage resources (status of biomed Resources, unavailable and faulty resources, etc.). It is complementary of Nagios.

This list is consolidated from 2 sources:

  • the GOCDB provides status downtime, not in production and not monitored, as well as site uncertified,
  • the BDII provides status draining, closed, unknown….

VO Admin Dashboard: this portal provides an integrated view over several other portals based on the selected VO. Integrated portals: Ops Portal, CIC, GGUS, GStat, GOCDB, VOMS Admin, Apps DB, RT. Still under development, later on Nagios should be included into that view.

Make sure the lcg-infosites tool that is used to query the BDII has version > 2.6.9, that comes with gLite 3.2.
Use command: rpm -qa | grep infosites

For Biomed it is advised to refer to the top BDII in IN2P3
The script below may help you detect inconsistencies between top BDIIs:

# This script compares the list of BIOMED SEs returned by 2 top BDIIs: CERN and IN2P3
lcg-infosites --vo biomed --is se | cut -f2 | sort > /tmp/list_se_bdi_in2p3
lcg-infosites --vo biomed --is se | cut -f2 | sort > /tmp/list_se_bdi_cern
diff /tmp/list_se_bdi_in2p3 /tmp/list_se_bdi_cern</tt>

Team Coordination and VO Administration

Team coordination usual tasks: this page describes the coordination of the support team and the VO management tasks.