Biomed Support Team

Welcome to the Biomed support team wiki pages. These pages are dedicated to the Biomed technical support team. They provide organisational information as to duty shifts, and technical information about common support tasks as well as best practices.


Aug. 2017: A biomed ARGO Mon instance replaces the biomed Nagios box that is no longer be supported. This new instance is available here :

For the record, the page on Nagios configuration is still available here.

Former news.

Daily Tasks and Best Practices

See this wiki page.


Mailing list: biomed-technical-support [no spam-AT] googlegroups [no spam-DOT] com

The participants are listed in the order of the shifts:

  • CNRS-I3S, FR (Franck Michel)
  • CNRS-Creatis, FR (Sorina Pop, backup: Tristan Glatard)
  • CNRS-IPHC, FR (Patrick Guterl)
  • BME-IIT, HU (Ákos Szlavecz, backup: Gábor Hesz)

Backup (teams no longer heavy users, but wishing to remain as backup):

  • CNRS-LPC, FR (Paul de Vlieger)
  • CNRS-ISC-PIF, FR (Romain Reuillon)
  • INFN-BA, Libi, Bari, IT (Giacinto Donvito)

Past (teams that contributed in the past, but had to leave us)

  • IsraGrid (Arad Alper)
  • UPV, ES (Abel Antonio Carrión)
  • IFI - Institut de la Francophonie pour l'Informatique, VN (Bui The Quang)


Start date End date Team on duty
06-11-2017 10-11-2017 CREATIS
13-11-2017 17-11-2017 BME-IIT
20-11-2017 24-11-2017 I3S
27-11-2017 01-12-2017 IPHC
04-12-2017 15-12-2017 CREATIS
18-12-2017 29-12-2017 BME-IIT
01-01-2018 12-01-2018 I3S
15-01-2018 26-01-2018 IPHC
29-01-2018 09-02-2018 CREATIS
12-02-2018 23-02-2018 BME-IIT
26-02-2018 09-03-2018 I3S
12-03-2018 23-03-2018 IPHC
26-03-2018 06-04-2018 CREATIS
09-04-2018 20-04-2018 BME-IIT
23-04-2018 04-05-2018 I3S
07-05-2018 18-05-2018 IPHC
21-05-2018 01-06-2018 CREATIS
04-06-2018 15-06-2018 BME-IIT
18-06-2018 29-06-2018 I3S
02-07-2018 13-07-2018 IPHC
16-07-2018 27-07-2018 CREATIS
30-07-2018 10-08-2018 BME-IIT
13-08-2018 24-08-2018 I3S
27-08-2018 07-09-2018 IPHC
10-09-2018 21-09-2018 CREATIS
24-09-2018 05-10-2018 BME-IIT
08-10-2018 19-10-2018 I3S
22-10-2018 02-11-2018 IPHC


See the past schedule.

Minutes of the shift take-over conferences.

Decommissioned resources & decommissioning procedure

When a SE is to planned for decommissioning, launch the specific SE decommissioning procedure. </well>

Monitoring Tools

The following monitoring tools are currently under development / being tested. They could be used to give information on the VO status but they can't be assumed 100% reliable now. In any case problems should be reproduced manually before a GGUS ticket is submitted.

VO Support Tools: collection of CLI tools, some of them are integrated into VAPOR.

The VAPOR provides several operations features related to the monitoring of computing and storage resources (status of biomed Resources, unavailable and faulty resources, etc.). It is complementary of Nagios.

This list is consolidated from 2 sources:

  • the GOCDB provides status downtime, not in production and not monitored, as well as site uncertified,
  • the BDII provides status draining, closed, unknown….

VO Admin Dashboard: this portal provides an integrated view over several other portals based on the selected VO. Integrated portals: Ops Portal, CIC, GGUS, GStat, GOCDB, VOMS Admin, Apps DB, RT. Still under development, later on Nagios should be included into that view.

Make sure the lcg-infosites tool that is used to query the BDII has version > 2.6.9, that comes with gLite 3.2.
Use command: rpm -qa | grep infosites

For Biomed it is advised to refer to the top BDII in IN2P3
The script below may help you detect inconsistencies between top BDIIs:

# This script compares the list of BIOMED SEs returned by 2 top BDIIs: CERN and IN2P3
lcg-infosites --vo biomed --is se | cut -f2 | sort > /tmp/list_se_bdi_in2p3
lcg-infosites --vo biomed --is se | cut -f2 | sort > /tmp/list_se_bdi_cern
diff /tmp/list_se_bdi_in2p3 /tmp/list_se_bdi_cern</tt>

Team Coordination and VO Administration

Team coordination usual tasks: this page describes the coordination of the support team and the VO management tasks.