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+======  Biomed shift takeover phone conference  ======
+**Date**: January 27th 2014, 14h00
+**Attendees:**
+  * Arad Alper (IsraGrid)
+  * Sorina Camarasu (CNRS Creatis)
+  * Jerome Pansanel (CNRS IPHC)
+**Next conference**: February 3rd 2014, 09h30.
+=====  General information  =====
+**Remind about best practices**:
+  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
+  * Before submitting a ticket verify that:
+    * Another ticket does not already exist for the same problem
+    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
+    * The alarm can be reproduced manually
+  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].
+=====  Takeover report  =====
+tickets have been open and 3 of them remain open:
+  * https://ggus.eu/ws/ticket_info.php?ticket=100387
+  * https://ggus.eu/ws/ticket_info.php?ticket=100388
+  * https://ggus.eu/ws/ticket_info.php?ticket=100389
+  * https://ggus.eu/ws/ticket_info.php?ticket=100417
+tickets have been solved.
+=====  SEs  =====
+Nothing to report.
+=====  CEs  =====
+Nothing to report.
+=====  WMS  =====
+Nothing to report.

Biomed Support