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biomed-shifts:mom-shift-2014-01-27 [2016/02/05 09:45] (current)
fmichel created
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 +====== ​ Biomed shift takeover phone conference ​ ======
 +
 +**Date**: January 27th 2014, 14h00
 +
 +**Attendees:​**
 +  * Arad Alper (IsraGrid)
 +  * Sorina Camarasu (CNRS Creatis)
 +  * Jerome Pansanel (CNRS IPHC)
 +
 +**Next conference**:​ February 3rd 2014, 09h30.
 +
 +=====  General information ​ =====
 +
 +**Remind about best practices**:​
 +  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
 +  * Before submitting a ticket verify that:
 +    * Another ticket does not already exist for the same problem
 +    * The resource is not in downtime and is in production status => you can use the brand new [[https://​operations-portal.egi.eu/​vapor/​vapor-voSupportingResources?​vo=biomed|VAPOR portal]] to do so
 +    * The alarm can be reproduced manually
 +  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:​Practices#​Ignored_alarms|here]].
 +
 +=====  Takeover report ​ =====
 +
 +8 tickets have been open and 3 of them remain open:
 +  * https://​ggus.eu/​ws/​ticket_info.php?​ticket=100387
 +  * https://​ggus.eu/​ws/​ticket_info.php?​ticket=100388
 +  * https://​ggus.eu/​ws/​ticket_info.php?​ticket=100389
 +  * https://​ggus.eu/​ws/​ticket_info.php?​ticket=100417
 +
 +18 tickets have been solved.
 +
 +=====  SEs  =====
 +
 +Nothing to report.
 +
 +=====  CEs  =====
 +
 +Nothing to report.
 +
 +=====  WMS  =====
 +
 +Nothing to report.
  
biomed-shifts/mom-shift-2014-01-27.txt ยท Last modified: 2016/02/05 09:45 by fmichel