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biomed-shifts:mom-shift-2014-03-17 [2016/02/05 09:41] (current)
fmichel created
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 +====== ​ Biomed shift takeover phone conference ​ ======
  
 +**Date**: March 17th 2014, by mail
 +
 +**Attendees:​**
 +  * Arad Alper (IsraGrid)
 +  * Jerome Pansanel (CNRS IPHC)
 +  * Sornia Pop (CNRS Creatis)
 +
 +**Next conference**:​ March 24th 2014, 10h00.
 +
 +=====  General information ​ =====
 +
 +**Remind about best practices**:​
 +  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
 +  * Before submitting a ticket verify that:
 +    * Another ticket does not already exist for the same problem
 +    * The resource is not in downtime and is in production status => you can use the brand new [[https://​operations-portal.egi.eu/​vapor/​vapor-voSupportingResources?​vo=biomed|VAPOR portal]] to do so
 +    * The alarm can be reproduced manually
 +  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:​Practices#​Ignored_alarms|here]].
 +
 +=====  Takeover report ​ =====
 +
 +The week was uneventful. ​
 +
 +Three tickets have been open. Two of them are solved.
 +
 +Few reminders have been issued on the open tickets.
 +
 +The partial fix that Frank made to the GGUS problem did make the job easier.
 +
 +====  CEs  ====
 +
 +Two CEs  publishing wrong data:
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=102038
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=102039
 +
 +====  SEs  ====
 +
 +Nothing to report.
 +
 +====  WMS  ====
 +
 +Error with a WMS:
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=101995
biomed-shifts/mom-shift-2014-03-17.txt ยท Last modified: 2016/02/05 09:41 by fmichel