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biomed-shifts:mom-shift-2014-04-28 [2016/02/05 09:40] (current) fmichel created |
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+ | ====== Biomed shift takeover phone conference ====== | ||
+ | **Date**: April 28th 2014, by mail | ||
+ | |||
+ | **Attendees:** | ||
+ | |||
+ | * Arad Alper (IsraGrid) | ||
+ | * Patrick Guterl (CNRS IPHC) | ||
+ | * Jerome Pansanel (CNRS IPHC) | ||
+ | |||
+ | **Next conference**: May 5th 2014, 10h00. | ||
+ | |||
+ | ===== General information ===== | ||
+ | |||
+ | **Remind about best practices**: | ||
+ | * Start by following up on open tickets and verifying solved tickets, before submitting new ones. | ||
+ | * Before submitting a ticket verify that: | ||
+ | * Another ticket does not already exist for the same problem | ||
+ | * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so | ||
+ | * The alarm can be reproduced manually | ||
+ | * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]]. | ||
+ | |||
+ | ===== Takeover report ===== | ||
+ | |||
+ | Patrick has started the decommissioning procedure for the following ticket: | ||
+ | |||
+ | https://ggus.eu/?mode=ticket_info&ticket_id=102490 | ||
+ | |||
+ | ==== CEs ==== | ||
+ | |||
+ | Patrick has noticed several problems with the Nagios Box. For example, many errors are raised for CEs, but are not confirmed by doing the test manually. | ||
+ | |||
+ | ==== SEs ==== | ||
+ | |||
+ | Nothing to report. | ||
+ | |||
+ | ==== WMS ==== | ||
+ | |||
+ | Nothing to report. |