Biomed shift takeover phone conference

Date: January 27th 2014, 14h00

Attendees:

• Arad Alper (IsraGrid)
• Sorina Camarasu (CNRS Creatis)
• Jerome Pansanel (CNRS IPHC)

Next conference: February 3rd 2014, 09h30.

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

8 tickets have been open and 3 of them remain open:

• https://ggus.eu/ws/ticket_info.php?ticket=100387
• https://ggus.eu/ws/ticket_info.php?ticket=100388
• https://ggus.eu/ws/ticket_info.php?ticket=100389
• https://ggus.eu/ws/ticket_info.php?ticket=100417

18 tickets have been solved.

Nothing to report.

Nothing to report.

Nothing to report.