Biomed shift takeover phone conference

Date: March 24th 2014, by mail

Attendees:

• Abel Arion (UPV)
• Jerome Pansanel (CNRS IPHC)
• Sornia Pop (CNRS Creatis)
• José Salavert Torres (UPV)

Next conference: March 31th 2014, 10h00.

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

• Started procedure for decommissioning of SE se.polgrid.pl (see ticket

https://ggus.eu/index.php?mode=ticket_info&ticket_id=102490)

• 2 tickets reassigned:
  • https://ggus.eu/index.php?mode=ticket_info&ticket_id=101305 to IN2P3-CC
  • https://ggus.eu/index.php?mode=ticket_info&ticket_id=101508 to TPM

(but the ticket was assigned back to VO support…)

• Followed-up on open tickets

• Few tickets have been opened on CE wrong data publishing (some are still open, some already closed and verified)

Nothing to report.

Nothing to report.