Biomed shift takeover phone conference

Date: May 5th 2014, by phone

Attendees:

• Arad Alper (IsraGrid)
• Tristan Glatard (CNRS Creatis)
• Jerome Pansanel (CNRS IPHC)

Next conference: May 12th 2014, 15h00.

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

10 tickets have been open, 9 of them are solved and 5 verified.

• https://ggus.eu/index.php?mode=ticket_info&ticket_id=105055: the site is in a decommission procedure. A comment should be added on the Nagios interface and the ticket verified.

• https://ggus.eu/index.php?mode=ticket_info&ticket_id=104955: no reply.
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=105022: problem with network, postponed.
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=105084: the site does not support Biomed. Verify the ticket and add a comment about this site on the Nagios interface.
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=105088: can be verified.

Nothing to report.