Biomed shift takeover phone conference

Date: May 12th 2014, by e-mail

Attendees:

• Abel Arion (UPV)
• Tristan Glatard (CNRS Creatis)
• Jerome Pansanel (CNRS IPHC)
• José Salavert Torres (UPV)

Next conference: May 26th 2014, 10h00.

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

Several tickets have been verified. Comments have been added to the Nagios interface for several SEs with open tickets:

• https://ggus.eu/ws/ticket_info.php?ticket=105022
• https://ggus.eu/ws/ticket_info.php?ticket=105055
• https://ggus.eu/ws/ticket_info.php?ticket=105084

Several sites are saturated by Biomed jobs. It is probably an effect of DIRAC and Romain's jobs.

Tristan could not manage the decommissioning of torik1.ulakbim.gov.tr.

Nothing to report.

Few tickets have been open on faulty SEs.

Nothing to report.