Biomed shift takeover phone conference

Date: July th 2014, by mail

Attendees:

• Abel Arion (UPV)
• Franck Michel (CNRS I3S)
• Jerome Pansanel (CNRS IPHC)
• José Salavert Torres (UPV)

Next conference: July 21th 2014, 10h00.

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

These sites do not appear in the GGUS notify site list but appear in the nagios alarms page:

• node02-03.usm.renam.md MD-03-USM
• grid130.sinp.msu.ru ru-Moscow-SINP-LCG2

Several tickets have been open:

• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106726
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106725
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106756 - CE cream-ce01.marie.hellasgrid.gr
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106757 - CE hepgrid6,10,97.ph.liv.ac.uk (closed)
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106726 - CE ce01,4,5,6,7,8-lcg.cr.cnaf.infn.it (closed and redirected to https://ggus.eu/index.php?mode=ticket_info&ticket_id=106652)
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106759 - CE cream02.grid.cyf-kr.edu.pl

Several tickets have been open:

• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106724
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106723
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106722
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106721

Full SE mainly due to user '/O=GRID-FR/C=FR/O=CNRS/OU=CREATIS/CN=Robot: vip.creatis.insa-lyon.fr - Tristan Glatard':

• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106716
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106727