Biomed shift takeover phone conference

Date: Oct. 20th 2014

Attendees:

• Arad Alper (IsraGrid)
• Bui The Quang (IFI)
• Abel Carrion (UPV) was unable to attend, but contacted Arad by email.

Next conference: Oct. 27th 2014, 10h00.

CVMFS: A section was added in the 'best practices' for CVMFS

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

• One new ticket was opened: #109390, about a CE not working.

• One ticket was solved: #109200

• Ticket #108940: was in downtime. Check again this week.