Biomed shift takeover phone conference

Date: January 17th 2014, 16h14 by mail

Attendees:

• Arad Alper (IsraGrid)
• Patrick Guterl (CNRS IPHC)
• Jerome Pansanel (CNRS IPHC)

Next conference: January 27th 2014, 14h00.

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

Nothing to report.

A ticket has been open for a disabled queue since 47 days https://ggus.eu/ws/ticket_info.php?ticket=100360

The ceprod05-08grid.hep.ph.ic.ac.uk CE is working manually, but Nagios shows an error. We should investigate if Nagios has a problem.

The certificate problem for ce.fesb.egi.cro-ngi.hr should be checked.

Nothing to report.