Biomed shift takeover phone conference

Date: April 28th 2014, by mail

Attendees:

• Arad Alper (IsraGrid)
• Patrick Guterl (CNRS IPHC)
• Jerome Pansanel (CNRS IPHC)

Next conference: May 5th 2014, 10h00.

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

Patrick has started the decommissioning procedure for the following ticket:

https://ggus.eu/?mode=ticket_info&ticket_id=102490

Patrick has noticed several problems with the Nagios Box. For example, many errors are raised for CEs, but are not confirmed by doing the test manually.

Nothing to report.

Nothing to report.