Biomed shift takeover phone conference

Date: July 21th 2014, by mail

Attendees:

• Franck Michel (CNRS I3S)
• Jerome Pansanel (CNRS IPHC)

Next conference: August 4th 2014, 10h00.

Remind about best practices:

• Start by following up on open tickets and verifying solved tickets, before submitting new ones.
• Before submitting a ticket verify that:
  • Another ticket does not already exist for the same problem
  • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
  • The alarm can be reproduced manually
• For CEs: ignore the alarms in the cases described here.

The Nagios server is being upgraded to a new version. See:

• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106416
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=101771

A new Nagios instance will be installed for hosting the BioVel test.

7 tickets have been solved and validated.

A problem with the VOMS server has been solved

Two tickets related to VAPOR are managed by Franck:

• https://ggus.eu/index.php?mode=ticket_info&ticket_id=105943
• https://ggus.eu/index.php?mode=ticket_info&ticket_id=106369

A problem with se.reef.man.poznan.pl has been solved.

Most of SE alarms should be ignored (see commnets).