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+======  Biomed shift takeover phone conference  ======
+**Date**: May 5th 2014, by phone
+**Attendees:**
+  * Arad Alper (IsraGrid)
+  * Tristan Glatard (CNRS Creatis)
+  * Jerome Pansanel (CNRS IPHC)
+**Next conference**: May 12th 2014, 15h00.
+=====  General information  =====
+**Remind about best practices**:
+  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
+  * Before submitting a ticket verify that:
+    * Another ticket does not already exist for the same problem
+    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
+    * The alarm can be reproduced manually
+  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].
+=====  Takeover report  =====
+tickets have been open, 9 of them are solved and 5 verified.
+====  CEs  ====
+  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105055: the site is in a decommission procedure. A comment should be added on the Nagios interface and the ticket verified.
+====  SEs  ====
+  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=104955: no reply.
+  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105022: problem with network, postponed.
+  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105084: the site does not support Biomed. Verify the ticket and add a comment about this site on the Nagios interface.
+  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105088: can be verified.
+====  WMS  ====
+Nothing to report.