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biomed-shifts:mom-shift-2014-03-24

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biomed-shifts:mom-shift-2014-03-24 [2016/02/05 09:41] (current)
fmichel created
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 +====== ​ Biomed shift takeover phone conference ​ ======
  
 +**Date**: March 24th 2014, by mail
 +
 +**Attendees:​**
 +  * Abel Arion (UPV)
 +  * Jerome Pansanel (CNRS IPHC)
 +  * Sornia Pop (CNRS Creatis)
 +  * José Salavert Torres (UPV)
 +
 +**Next conference**:​ March 31th 2014, 10h00.
 +
 +=====  General information ​ =====
 +
 +**Remind about best practices**:​
 +  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
 +  * Before submitting a ticket verify that:
 +    * Another ticket does not already exist for the same problem
 +    * The resource is not in downtime and is in production status => you can use the brand new [[https://​operations-portal.egi.eu/​vapor/​vapor-voSupportingResources?​vo=biomed|VAPOR portal]] to do so
 +    * The alarm can be reproduced manually
 +  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:​Practices#​Ignored_alarms|here]].
 +
 +=====  Takeover report ​ =====
 +
 +  * Started procedure for decommissioning of SE se.polgrid.pl (see ticket ​
 +https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=102490)
 +  * 2 tickets reassigned:
 +    * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=101305 to IN2P3-CC
 +    * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=101508 to TPM 
 +(but the ticket was assigned back to VO support...)
 +  * Followed-up on open tickets
 +
 +====  CEs  ====
 +
 +  * Few tickets have been opened on CE wrong data publishing (some are still open, some already closed and verified)
 +
 +====  SEs  ====
 +
 +Nothing to report.
 +
 +====  WMS  ====
 +
 +Nothing to report.
biomed-shifts/mom-shift-2014-03-24.txt · Last modified: 2016/02/05 09:41 by fmichel